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What is an Online Messenger?

Online Messengers (OLMs) are private businesses contracted to provide driver licensing and vehicle registration services for customers via an online connection with PennDOT. The OLM charges the normal state fee plus a service fee for its service. In many cases, the product can be handed immediately over the counter to the customer. For additional service locations and information for Online Messengers, please reference the Online Messenger Service Center Location Guide (PDF) or the Locations Information Center.
 
Please Note: Authorized agents are under contract to PennDOT and may charge a market driven service (delivery) fee; these are in addition to any PennDOT statutory fees for temporary, or in some cases, permanent motor vehicle registration plates and cards or other related products and services offered by the agent. The agent's service (delivery) fees are market driven, and vary by agent. To compare service (delivery) fees, you are encouraged to contact the authorized agents in your area for the applicable service (delivery) fees charged.

Types of services provided by an Online Messenger include: 

Driver’s License / Photo ID Services

  • 3-Year Driver Record Requests
  • 10-Year Driver Record Requests
  • Basic Non-Commercial Driver Record Requests
  • Full Driver Record Requests
  • Driver's License Address Change
  • Driver's License Duplicate / Replacement
  • Driver's License Renewal
  • Photo ID Address Change
  • Photo ID Card Renewal
  • Posting of Restoration Fee and Proof of Insurance for Driver’s License Suspensions
  • Restoration Requirements

Vehicle Services

  • Duplicate Title
  • Electronic Tracking System for In-Transit Tags
  • Farm Vehicle 2-Year Certificates of Exemption 
  • Heavy Truck Registration Renewals
  • Insurance Restorations
  • Issuance of Special Fund Plates
  • Person with Disability Parking Placard
  • Person with Disability Parking Plate
  • Request for Vehicle Information
  • Retired Status Vehicle Registration Renewal
  • Transfer Registration
  • Vehicle Registration Address Change
  • Vehicle Registration Duplicate/Replacement
  • Vehicle Registration Renewal

 

Become an Online Messenger

The program, in summary, allows agents and messengers to process certain Driver Licensing and Motor Vehicle transactions online. These transactions are listed on page 2 of the "Online Messenger Service Center Program requirements" which can be accessed by clicking on the link below. To qualify for the Online Messenger Program, the applicant must be a bonded agent and messenger for three months with an audit score of 98% or above.

 
Information on PennDOT's Messenger and Agent Services Program, including the application requirements, can be found at: Messenger and Agent Information

 
The below documents are intended to guide prospective Online Messengers on developing a proposal to participate in the OLM program:

 
Online Messenger Proposal Development Guide (PDF)

 
You will be required to work with one of our two approved Network Managers to access PennDOT's Systems.
Here are contact names and numbers: