​Chapter 6: References

This chapter will provide a quick reference concerning helpful information, forms, publications, and literature.

Customer Call Center

Information regarding driver and vehicle services is available 24 hours a day if using a touch-tone telephone. Customer Service Representatives are available between the hours of 8 a.m. and 5 p.m. Monday through Friday.

For direct assistance, except on major holidays, call 717-412-5300 TDD: 711.

Road Test And Special Point Examination Appointments

Appointments must be made to take the Special Point Examination and the Non-Commercial Road Test. When you are ready to take the road test or Special Point Examination, you may schedule your test online. If you do not have access to the Internet, you can schedule your test by calling 717-412-5300​ between the hours of 8 a.m. and 5 p.m., Monday through Friday, except holidays.

Remember: If you are under 18 years of age, you may not take your road test for six months after you have received your learner's permit and you must have completed the 65 hours of behind-the-wheel skill-building requirements.

Non-CDL Third-Party Testing Program

PennDOT has certified third-party businesses (PDF) to administer the road test for a market-driven fee. All third-party examiners are PennDOT-certified and the test is identical to the test that you would take at a PennDOT driver license center.

Departmental Forms And Publications On The Internet

Information, forms, publications, and fact sheets relating to driver licensing and motor vehicles are available for customer convenience and are located in our Forms and Pubs center.

Statewide And County Maps

For information on statewide and county maps, call 1-717-787-6746, Monday through Friday, except holidays, between the hours of 8 a.m. and 4 p.m.

Other Information

The United States Department of Transportation has an Auto Safety Hotline at 1-800-424-9393 or on the Internet at www.nhtsa.dot.gov.

511PA

511PA provides free, 24-hour information services including traffic delay warnings, weather forecasts, regional tourism information, and links to transit agencies and major airports. The service is available by calling 511 from cellular phones and landlines or by visiting www.511PA.com. The 511PA roadway network includes all 1,759 miles of interstate including the Pennsylvania Turnpike, as well as other major roadways in Harrisburg, Philadelphia, and Pittsburgh. Traffic information for the majority of this network includes incident reports such as crashes, construction activities, and winter road conditions. Additionally, average traffic speeds are available for several interstates and other major roadways in urban areas. Users are also able to register through the website to receive personalized traveler alerts, provided through email and text messaging. PennDOT encourages motorists to not call 511PA while driving. Callers should safely pull off the road to call the system, or check for travel delays before heading out.

Carbon Monoxide Poisoning

All gas-powered vehicles produce carbon monoxide, a deadly odorless gas that is released out of the exhaust pipe of the vehicle. You cannot smell carbon monoxide gas. If you become drowsy or nauseous, it could indicate carbon monoxide poisoning.

Symptoms Of Carbon Monoxide Exposure

• Fatigue or weakness
• Dizziness
• Headache
• Nausea and/or vomiting
• Rapid heart rate
• Irregular breathing
• Confusion or disorientation
• Coughing
• Chest pain

Tips To Prevent Carbon Monoxide Poisoning In Vehicles

• Regular inspection and maintenance of your vehicle's exhaust system and mufflers are essential in preventing carbon monoxide poisoning in your vehicle. If you are aware of holes or other deficiencies in your exhaust system, have it checked out by an automotive professional right away.
• Do not warm up your vehicle in the garage with the garage door down or partially down. Open your garage door completely if your vehicle is running in your garage.
• If your vehicle is keyless and you park it in an attached garage, never forget to turn off the vehicle.
• On snowy days, always inspect your tailpipe and remove any snow or ice that might be obstructing your vehicle's tailpipe.
• If you are stuck in traffic or otherwise sitting in an idling vehicle, make sure to partially open a window.
• Consider installing a battery-operated carbon monoxide detector in your vehicle and check or replace batteries when changing the time on clocks in spring and fall each year.
• If you suspect carbon monoxide poisoning in your vehicle, exit the vehicle immediately, get fresh air, and seek emergency medical attention right away.